Effective Customer Service for Middle Managers

Duration: 5 Days
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Pre-Requisite(s)

None

Target Group

Public officers who perform supervisory roles

Aim

To equip supervisors and middle managers with the relevant competencies to efficiently manage service standards.

Course of Objectives

At the end of the course, participants will be able to:

·         Monitor the internal and external customer environment

·         Manage and promote teamwork

·         Foster a climate of ethical practice in achieving organizational goals through effective Customer service supervision

Implement customer service improvement processes

Course content

  • Your Business Environment and Customer Service
  • The Role of Organizational Leadership in Service Excellence
  • Customer-driven Service
  • The Internal Customer and Teamwork
  • Improving Customer Service through Better Work Ethics

 

Method of Instruction

Case studies, role play, quizzes


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