Receptionists, Telephone Operators, Receptionists/Typists, Relief Receptionists, Relief Telephone Operators and related grades

The aim of this course is to provide reception staff and telephone operators with an understanding of the requirements and duties performed in their respective areas, and the ability to perform these duties effectively and professionally.

At the end of the course, participants will be able to:

·         Explain the critical role they play in preserving the image of the Ministry or Department

·         Identify the basic rules and procedures that govern the conduct of public officers

·         Demonstrate ways of maintaining service excellence

·         Explain procedures for dealing with suspicious items or packages

·         Your role in the Organisation

·         Effective Communication and Interpersonal Skills

·         Dealing with suspicious packages

·         Maintaining customer care

·         Telephone etiquette and Work Ethics

·         Occupational Health and Safety-Ergonomics

Lectures, role plays, group discussions

Certificate of participation