Shop Stewards, HR Professionals, Line Managers, and generally officers whose duties involve negotiating and using industrial relations skills or those who have an interest in developing such skills for use within the workplace.

This course is designed to provide participants with the tools for effective participation in the industrial relations of the organisation

At the end of the course, participants will be able to:

• Implement strategies to help maintain a stable industrial relations climate at the workplace
• Discuss the functions of the industrial relations system

• Industrial Relations System - Historical Overview
• Overview of IR issues & the Nature of Conflict
• The International Labour Organisation (ILO)
• Collective Bargaining in the Public Service/Statutory Corporations
• Negotiating Skills
• Source, cause and nature of Industrial Conflict
• Grievance Procedures and Grievance Handling
• Barbados Labour Legislation and Employment in the Public Service
• Public Service Act:
  • Conditions of Service
  • Code of Ethics & Recruitment
  • Code of Discipline
• Terms/Language used in Industrial Relations
• Rights of Management and Workers
• Protocol V: Social Partnership
• Functions and Role of Trade Unions
• Role of Shop Stewards

Lecture, discussion, case studies, and practical demonstration

Group Presentations

Certificate of Participation