Senior Personnel Officers, Personnel Officers, persons responsible for human resource management/human personnel management.

To equip participants with the requisite tools and skills, to improve their coaching and counselling skills.

At the end of the course, participants will be able to:

• Explain the benefits of counseling and coaching to staff and the organization
• Explain the difference between coaching and counselling in the workplace
• Identify competencies necessary for creating a coaching environment
• Identify circumstances that require a coaching or counselling intervention in the workplace
• Identify strategies to manage different coaching situations in the workplace
• Identify methods of helping the coachee to establish SMART goals

·         Fundamentals of Coaching & Counselling

o        Define Coaching/counselling

o        Characteristics of effective coaches & counsellors

o        Role and skills of a coach/counsellor

o        Benefits and consequences of coaching & counselling

o        Understanding the needs of different personality types

·         Building a coaching environment

o        Personality types (understanding, recognizing & motivating different employees)

o        Barriers to learning & experience in the workplace

·         The Coaching/Counselling process

o        Coach/employee relationship

o        Planning - determining coaching objectives, expectations & goals

o        Coaching models – eg. GROW, OUTCOMES, Coactive coaching model

·         Completing the process

o        Setting goals and planning interventions

o        Giving & receiving feedback

o        Setting follow-up meetings/sessions

·         Coaching & Counselling skills

o        Verbal & non-verbal communication

o        Effective questioning and summarizing, probing skills (open & closed questions, hypothetical questions, questions to avoid)

o        Giving and receiving feedback

o        Listening skills: Observing & active listening

o        Reflective skills: re-stating, paraphrasing, summarizing, responses to reflection

·         Coaching/ Counselling situations

Work related

o        Supervision

o        Performance appraisals

o        Personality problems

o        Absenteeism

o        Grievance handling

o        Disciplinary procedures

External problems - (impact on the workplace, referral situations)

o        Bereavement

o        Depression

o        Substance abuse

o        Illness

o        Family issues

Lecture, Role play, Exercises

Certificate of Participation