Executive Officers, Senior Clerks, Clerical Officers and officers of related grades who are

required to perform supervisory functions.

To increase participants' skills, efficiency and effectiveness as supervisors and to prepare

them for undertaking greater responsibility

At the end of the course, participants will be able to:

• Plan the work of their section
• Explain his/ her role in the organisation and how it differs from previous assignments
• Choose the most appropriate leadership style for a particular situation
• Manage his/her unit by applying practical coaching and motivational techniques
• Deal objectively with conflict within the work group
• Analyze and resolve problems that may occur within his/her section
• Apply the Public Service rules and regulations according to the situation
• Apply day to day control techniques appropriately
• Create goals and action plans for his/ her section to achieve overall organisational objectives
• Facilitate team processes

• Supervisory Management Functions and Roles
• Organisational Behaviour and Culture
• Overview of Management Functions: Planning, Organising, Leading & Controlling
• Public Service Rules & Procedures
• Conflict Resolution

• Process Analysis
• Leadership
• Coaching and Counselling
• Motivating Employees
• Managing Diversity: Individual Differences
• Emotional Intelligence
• Managing the Team
• Managerial Problem Solving
• Performance Management
• Public Service Financial Procedures
• Managing Customer Service Delivery
• Occupational Health and Safety
• Outdoor Teambuilding Exercises

Lectures, case study, role play, exercises

Group Work

Certificate of successful completion