Cleaners, Maids, janitorial staff

To enhance the knowledge and skills of housekeeping staff in the performance of their duties.

At the end of the course, participants will be able to:

• Explain their role in the organisation
• Demonstrate the use and care of equipment
• Identify ways to ensure safety and health at work
• Handle and store cleaning equipment and material
• Prepare and serve food and beverages as required

• Your Role in the Organisation
• Care of Equipment
• Ethics in the Workplace
• Food Hygiene
• Preparation of Light Snacks
• Proper Tray Service
• Personal Care and Etiquette
• General Office Cleaning

Lecture, case study, role play, simulation exercise

Class Participation

Practical assignment